You can count on fast processing and on-time delivery from Melody's Miniature Animal Art. I ship Monday – Friday, excluding holidays.
Orders of $19.99 or more addressed to a destination within the US will receive free ground shipping.
Shipping charges are based on the total weight of your order. When checking out you will be presented with a choice of shipping options and their associated costs. We typically ship using USPS and UPS.
Shipping transit times in the US are usually 3-5 business days from the date shipped.
International shipping is also based on the size and weight of your package. At times we may need to contact you if additional shipping charges are required.
International shipping transit times can take from a week to several weeks from the date shipped.
I want you to be happy with your purchase so I offer a 30 day refund or exchange on all of my art. All returns must be in new saleable condition in their original packaging. Returns not in new saleable condition in their original packaging will be refused. If the problem was my mistake I'll gladly refund shipping, otherwise the customer must pay return shipping.
Please send me an email and let me know that you'd like to return something. When you ship the item back to us please send us a copy of your invoice and indicate the reason for the return. If you don't have your invoice please contact us via email and we can send you a copy via email.
PLEASE SEND RETURNS TO:
Melody's Miniature Animal Art
223 Egremont Plain Rd.
North Egremont, Mass. 01230
If you receive merchandise that is defective please send us an email and I'll work with you to resolve the issue.
If a package arrives at your door with obvious damage please consider refusing the package so that it is returned to us. If you open your package and discover a damaged item please send us an email immediately and we'll work with you to resolve the issue.